Reginald Miller
Network Engineer at HCL Technologies
- Role
- Network Engineer at HCLTech
- Location
- Gallatin, TN, US
- LinkedIn followers
- 500 followers
About Reginald Miller
Experienced Network Operations Center Business Lead with a demonstrated history of working in the hospital & health care industry. Skilled in Windows, Customer Support, Technical Support, PC Repair, ITIL, and Technical Writing.
Experience
Network Engineer
Nov 2025 — Present · Melbourne, FL, US
24x7 Event/Alert/Incident Monitoring support for in-scope infra, Apps and Cloud Management>24x7 Event/Alert/Incident Monitoring support for in-scope infra, Apps and Cloud Management>Assist the Team in: Capturing alerts or situation, then raise incident tickets. Perform SOP based support and escalate to respective Technology Teams>Creation of SOP\'s and knowledgebase>Handle escalations and assist in creation of RCAs>Proactive monitoring and tracking of tickets>Perform Gap Analysis>Provide environmental support and handle escalations>Perform end to end Incident Management for event-based incidents>Monitor Batch Job (Job Scheduling) Alerts and Handle Batch Job Requests (execute Job schedules)>Initiates, coordinates and collaborate with Tools, Technology Team, Service Desk and Vendor management>Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at Command Center Level.>Assist in High Severity Incidents: Initiate Critical Bridges and work closely with CIM/MIM Dedicated Team
Education
University of Detroit Mercy
Computer Science
1999 — 2001
Skills
- Software Documentation
- Sdlc
- Disaster Recovery
- Technical Support
- Business Analysis
- Help Desk Support
- Customer Service
- Itil
- Sharepoint
- Troubleshooting
- Windows Xp
- Process Improvement
- Customer Support
- Active Directory
- Xp
- Lotus Notes
- Service Desk
- Erp
- Information Technology
- Citrix
- Windows
- Windows 7
- As400 System
- Leadership
- Visio
- Business Intelligence
- Vendor Management
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