Reginald J. France
Customer Service Agent (Seasonal) @Delta Air Lines
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WORK HISTORY
Customer Service Agent (Seasonal) @Delta Air Lines
Fort Lauderdale, FL, US
As a frontline ambassador for Delta Air Lines, I deliver exceptional customer service by resolving complex travel-related issues, maintaining the highest standards of professionalism and care. I specialize in ensuring smooth travel experiences through personalized assistance, issue resolution, and effective coordination across operational teams.Managed high volumes of customer inquiries and complaints with professionalism and efficiency, consistently meeting Delta’s high standards for service satisfaction.Provided tailored support for booking modifications, flight information, and baggage inquiries, helping passengers navigate travel disruptions with minimal stress.Utilized Delta’s reservation and ticketing systems to accurately process sales, upgrades, and seat assignments in full compliance with airline policies.Resolved escalated issues with discretion and diplomacy, earning praise for conflict resolution and customer retention under pressure.Supported boarding procedures for domestic flights, ensuring timely departures through precise coordination with gate agents and flight crews.Collaborated with airport staff, TSA, and flight personnel to streamline operations, directly contributing to improved on-time performance metrics.Coordinated with airport personnel and external partners to expedite mishandled baggage delivery, enhancing passenger experience and post-travel satisfaction.This role has sharpened my crisis management, communication, and operational coordination skills—experience I now carry into broader leadership, investigations, and compliance-based roles.
EDUCATION
Boston University
Master's degree, Criminal Justice/Law Enforcement Administration
State University of New York at Old Westbury
Bachelor of Science (B.S.), Finance, General
The George Washington University
Graduate Certificate, Information Security Management
ABOUT REGINALD J. FRANCE
I am a senior investigative and compliance professional with over 29 years of experience…
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