Reginald Brown

About Reginald Brown

Dedicated and accomplished professional within the Information Technology industry with a proven ability to multi-task while collaborating with customers, all levels of management and peers. I have consistently demonstrated the ability to train, mentor, lead, and successfully resolve complex technical issues. I am very proactive, self-motivated and possess strong problem solving, organization, project management and communication skills.Software Skills:Windows Server 2008/2012Windows 7, WIndows 8 and Windows 10MS Office 0365 AdministrationUnix, Linux, Sun/Solaris, Open Alpha VMS 7.2, DEC and DCL, Veritas NetBackup 6.5, 7.0, 7.1, 7.5, 7.6, 7.7 NetBackup DLO 6.1 MP7EvaultOpsCenter, RemedyServiceNowService CenterZenossSMSActive Directory, Dame WareCentricityOmnicellWebMin Morrison & DicksonSecure VaultHardware Skills: Hewlett Packard T-520, K420, D310)IBM E ServersDigital Alpha Servers 2100A/4100Hewlett Packard Laser Jet 5si, 4100 and 4250 PrintersHewlett Packard Sure Store E Tape Library STK SL8500/500/700, IBM3585 and Tape Library L180, L700, SL500, and SL8500Compaq Tape Library SL2020Quantum Tape Library Scalar Tape Library 3584-L52

Experience

1. Business Systems Configuration Development Iii - IT Analyst Team Lead (Client Chevron Oil & Gas)

   Accenture

   Jul 2025 — Present · US

   Oversee the deployment, Integration and maintenance of end-user technology, bridge technical support between Hess Deskside Integration and Chevron/HCL team(s) while supporting infrastructure implementationOversee, primarily, the workflow of all Hess Deskside Integration technicians by managing daily operations, ticket assignment / resolution (to keep SLA’s from breaching) and ensuring a smooth integration of new hardware/software while seamlessly handling client relationships Set goals for the Hess Deskside Integration team based on scope and client expectations Motivate teammates by inspiring positive communication and build strong relationships amongst them Act as a center point of contact for Hess Deskside Integration Team, Chevron/HCL and Accenture Work closely with Hess IT Integration teams (Service Desk, RTS, Active Directory, SCCM, Service Management etc.) and Chevron/HCL to close the gaps and share knowledge Collaborate with other onshore and offshore (GOA-Formerly known as GOM) teams to facilitate testing of new software and support new project work with-in deskside scope Attend client meetings to stay engaged with existing and new initiatives and projects Increased staff with 3 additional integration contractors to assist in handling the additional workload Collaborate with Office Services to streamline and facilitate shipping and receiving of new/old IT Equipment Assist in Providing support to the New York office GOA (Formerly known as GOM – Gulf of Mexico Backup Support): Responsible for Chevron’s M365 Cut Over of email and Teams Chat on Stampede (Oil Rig) Platform Provide back up support to VIP’s and handle escalations

Education

• Houston City College

  Associates In Applied Science, Computer and Information Science

• Troy University

  Bachelor of Science - BS, Social Sciences, Minor: Psychology

Skills

• Software Documentation
• Netbackup
• Enterprise Software
• Software Installation
• Hp
• System Deployment
• Servers
• Itil
• Storage
• IT Service Management
• Windows
• Backup Exec
• Citrix
• Operating Systems
• Windows Xp
• Data Center
• Visio
• Service Delivery
• Technical Support
• Network Backup
• Active Directory
• Unix
• Xp
• Windows Server
• Hardware
• Disaster Recovery
• Information Technology
• Backup Solutions
• Troubleshooting
• Vmware
• IT Operations
• Computer Hardware
• Sharepoint
• Virtualization
• IT Management
• Vmware Esx
• Vax / Vms
• Help Desk Support
• System Administration