Reginald Atkins

About Reginald Atkins

Remarkably talented, value-driven professional offering 20+ years of IT experience including 10+ years of broad-based management in IT Management, Project Management, Project Implementation and Support. Verifiable track record in increasing performance through dynamic leadership, strategic planning, process design, customer satisfaction, technology innovation and change management. Consistently improved delivery times and service levels while reducing costs. Excel in building and guiding high performance team of project managers and analysts to provide solutions that deliver business value and customer satisfaction through strategic planning, project execution, and implementing best practice methodologies and continuous improvement programs. Thrive on opportunities to drive people, processes and technology. Certified Six Sigma Black Belt and ITIL.Specialties: Six SigmaITILHelp Desk / Service ManagementMetrics / ReportingProject ManagementCustomer Facing ExperienceCommunication (Verbal and Written)Process Improvement & Best Practices Project Management (PMO)Continuous ImprovementHRIS / CMDB Data Analysis Management ReportingChange ManagementStructured Methodologies

Experience

1. Senior Manager (Six Sigma Black Belt)

   Compucom

   Oct 2022 — Present · New York, NY, US

   Responsible for all aspects of Service delivery to the Federal Reserve Bank including implementation, forecasting, SLA / SLO management, and building, leading and transitioning technical team of 11 to a Manage Service support model. Responsibilities also included creating SOP’s for steady state support and ITSM software (ServiceNOW ) modules releases, SLA reporting and IT Process Improvement. Notable Accomplishments:• Lead team through new ITSM tool implementation and training (Remedy to Service Now)• Authored SOP’s (New Hire process & moves)• Designed and implemented Monthly KPI dashboards and reports (Remedy & Service Now) for Monthly SLA reporting.• Implemented a New Hire group deployment process that decreased the time to on-board new users by 52%.

Education

• University of Phoenix

  Bachelor of Science - BS

Skills

• Business Process Improvement
• Service Management
• Service Desk
• Service Delivery
• Sdlc
• Business Analysis
• Analysis
• IT Outsourcing
• IT Service Management
• Integration
• Change Management
• Project Portfolio Management
• Vendor Management
• Project Management Office (Pmo)
• IT Management
• Outsourcing
• Information Technology
• Six Sigma
• Process Improvement
• Business Process
• Management
• Quality Assurance
• Incident Management
• Program Management
• IT Operations
• Itil
• Strategic Planning
• Pmo
• Pmp
• Leadership
• Cloud Computing
• IT Strategy
• Sharepoint
• Project Management
• Troubleshooting
• Disaster Recovery