Regina Smith
Lead, Premium Support at LinkedIn
- Role
- Lead, Member Support at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Regina Smith
I am passionate about helping and assisting people on achieving their goals, any where from assisting them with an issue they may have to helping them strive day to day to accomplish life long goals that are set to be successful. I am a leader that enjoys mentoring my peers. Being in the customer support field for over 15 years, it\'s warms my heart to see people happy and excited in what they are doing.A goal of mine is to be the best that I can be in this journey called life!Reach out to me and see how I can help you accomplish your goal!
Experience
Lead, Member Support
Jul 2021 — Present · Omaha, NE, US
Own training facilitation and trending metrics/reportingAnalyze metrics, reports, data trends, and develop plans to manage departmental challengesCoordinate resolution with appropriate support areasRepresent the support team on operational projects led by our Project Management teamCollaborate and communicate with a global peers to drive best practice initiatives and with multiple levels of managementContribute to the implementation of workflow process improvements
Education
Bellevue University
Master of Arts (M.A.), Leadership
2009 — 2011
University of Nebraska at Omaha
Bachelor of Arts (B.A.), Psychology
2000 — 2007
Skills
- Social Media
- Process Improvement
- Management
- Social Networking
- Leadership
- Customer Service
- Coaching
- Data Analysis
- Training
- Customer Satisfaction
- Team Leadership
- Analysis
- Microsoft Office
- Problem Solving
- Teamwork
- Mentoring
- Troubleshooting
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