Reg Gray
Head of Support @Aquila Learning
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WORK HISTORY
Head of Support @Aquila Learning
SKILLS
ABOUT REG GRAY
I\'m a results-driven operations leader with 15+ years in SaaS, specialising in support operations, customer success, and scalable service delivery. I thrive at the intersection of strategic planning and hands-on execution. Leading global teams, optimising customer journeys, and delivering measurable impact across the post-sales lifecycle.I lead a 24/5 global support function, achieving a 97% CSAT and slashing first response times by 95%. I’ve successfully launched AI-driven customer sentiment tracking, introduced tiered SLAs, and built automations that reduced onboarding time and escalations.I’m passionate about data-informed decision-making, cross-functional collaboration, and building resilient systems that elevate both customer satisfaction and operational efficiency.Let’s connect if you’re interested in support innovation, scalable operations, or customer success transformation.
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