Reggie A. Walker
Customer Service Supervisor @Arkansas Blue Cross and Blue Shield
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Supervisor @Arkansas Blue Cross and Blue Shield
Little Rock, AR, US
I supervise the day-to-day operations of my team, which includes delivering exceptional Concierge Customer Service and achieving customer satisfaction by showcasing in-depth knowledge of claims, group and individual contract benefits, coordination of benefits, and membership criteria. I serve as a liaison between various support functions within the enterprise and members/policyholders to enhance their understanding of insurance terminology, processes, benefits, and claims. During this role, I have accomplished the following milestones:• Advocated for customers, swiftly resolving issues and concerns to enhance customer satisfaction and enable business success.• Implemented robust strategies to ensure top-notch customer experience, focusing on effectiveness, timeliness, and customer-centricity, leading to notable improvements in customer satisfaction.
EDUCATION
Kaplan University
Bachelor of Science (BS)
University of Arkansas - Fort Smith
Master of Science Healthcare Administration
ABOUT REGGIE A. WALKER
At Arkansas Blue Cross Blue Shield, my role as a Healthcare Advisor is underpinned by…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.