Seb Reeve

Product Strategy & Innovation, Customer Experience Applications (Cxa) @Microsoft

Lewes, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Product Strategy & Innovation, Customer Experience Applications (Cxa) @Microsoft

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London, GB

Defining and driving growth strategy for Dynamics 365 Contact Center - THE Copilot-first platform for delivering transformative customer experiences built on Microsoft\'s industry-leading GenAI, low-code, data and cloud platform!

EDUCATION

N/A

The University of Manchester

BSc, Materials Science

1998 — 1999

Kingston University

MSc, Software Engineering

SKILLS

IvrContact CentreCall CenterManagementSpeech RecognitionGo-to-Market StrategyPre-SalesCompetitive AnalysisCustomer ExperienceCall CentersSoftware as a Service (Saas)Mobile DevicesContact CentersPartner ManagementProduct MarketingEnterprise SoftwareProfessional ServicesSolution DesignApplication DevelopmentGenesysSaasBusiness StrategyManaged ServicesStrategyAvayaSipTelecommunicationsVoipSoftware DevelopmentBusiness AnalysisSolution SellingBusiness PlanningNuanceCtiSolution ArchitectureSpeech ProcessingProduct ManagementSpeech Technology

ABOUT SEB REEVE

20+ year customer experience industry leader with experience in Product, Marketing and Sales roles - focussed on GROWTH.My current position is a market-facing product leader driving the evolution and growth of Microsoft’s innovative AI-first Customer Experience and Contact Center portfolio.I\'m comfortable supporting and enabling teams across differing cultures towards high-performance. I have a view to the strategic imperatives of the business as well as our immediate business goals and aim to be a trusted advisor to customers, partners and our own sales teams in order to discover and execute on campaigns to drive our business growth against that strategy.

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Seb Reeve — Product Strategy & Innovation, Customer Experience Applications (Cxa) at Microsoft in Lewes, GB | Unifers