Reetu Tiwari

Pega IT Analyst C2 @Tata Consultancy Services

Bengaluru, IN

Defining the scope of testing within the context of each release/ delivery.• Planning, deploying, and managing the testing effort for any given engagement.Worked on Pega Customer Decision Hub (CDH) for implementing and validating Next-Best-Action (NBA) strategies across inbound and outbound channels. Responsible for Test Planning, test estimation, test execution and defect management.• Managing the test deliverables-review ofTest Scenarios, Test Cases and Test Results.• Support UAT testing with SMEs and performed Business Checkout testing in Prod environment.Prepare the progress report based on metrics - test run, pass, fail, defect raised, defect fixed and outstanding on Confluence Monitoring of Regression Suite on updatewith changes for every release.• Actively participate in giving training on different project modules to new team members• Test Script execution as and when required.• Handling team of 6 resources and being doing goal setting, feedback, and evaluation during appraisal cycle• Working as a Test Coordinator between Onshore and offshore team.

Oriental Institute of Science & Technology

Bachelor of Engineering (BE)

Delhi Public School, Korba

Senior Secondary

Delhi Public School, Korba

Senior Secondary