Reethika Kondaveeti
Technology Support Analyst @Frenkel Topping Group
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WORK HISTORY
Technology Support Analyst @Frenkel Topping Group
Chester, GB
Provide first-line application and end-user computing (EUC) support to enhance user experience across FTG sites.• Delivered day-to-day technical support for M365, case-management systems, and internal applications to improve operational efficiency.• Supported configuration, workflow design, access control, and template changes for business-critical systems.• Resolved incidents within defined SLAs and managed technology changes and escalations with external suppliers.• Engaged with colleagues to promote technology adoption, provide training, and create user documentation.• Strengthened IT governance through proactive risk reduction, data privacy controls, and incident prevention.• Maintained liaison with MSPs and vendors to ensure consistent delivery of high-quality technical services.• Acted as a technology ambassador within the organisation, facilitating smooth rollouts of new systems and process optimisations.
EDUCATION
Brunel University London
Bachelor's degree
Brunel University London
Bachelor of Science (BSc) undergraduate
ABOUT REETHIKA KONDAVEETI
Computer Science (Artificial Intelligence) graduate with hands-on experience across…
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