Reeshab Kumar Nayak

About Reeshab Kumar Nayak

Results-oriented Senior Product Operation Engineer with over 5 years in IT and 4+ experience optimizing software delivery pipelines. Proven ability to streamline operations, troubleshoot complex issues, and automate processes using Linux, shell scripting, and cloud platforms (AWS, GCP). Demonstrated expertise in DevOps tools, databases, APIs, and e-commerce platforms (Amazon, Facebook, Google, Shopify, Walmart). Seeking a challenging role to contribute technical skills to a product-focused organization.Journey 2 Salesforce : pursuing trailhead badges.

Experience

1. Senior Product Operation Engineer

   Saras Analytics

   Jun 2023 — Present · Hyderabad, IN

   Own and manage the ETL connector development roadmap, prioritizing new connectors, features, and bug fixes based on business value and client needs.( Amazon Seller, Invenco, Walmart,Goaffpro,Shipmok, Monday Board, Amazon Ads, Loop Subscription,AppLovin and ZendeskChat)2. Take ownership of the user experience for connector consumption, ensuring they are intuitive, reliable, and meet user needs effectively.3. Engage directly with existing and prospective clients to understand their connector requirements through regular communication channels.4. Analyze third-party API documentation thoroughly to develop optimal implementation recommendations that fulfill client use cases.5. Ensure 100% bug-free release of new connectors through comprehensive testing protocols and quality assurance processes.6. Collaborate closely with the user success team to systematically collect, analyze, and incorporate user feedback into the connector roadmap.7. Develop strategies to reduce platform engineering team dependencies while maintaining or improving output quality and connector performance.8. Troubleshoot production issues in connectors promptly, performing root cause analysis and making appropriate recommendations for fixes.9. Utilize SQL daily for running ad-hoc reporting requests, researching customer questions, and investigating process issues.10. Develop and maintain comprehensive technical documentation for both external users and internal teams to ensure proper knowledge transfer.11. Serve as a liaison between the technical team, other internal departments, and external customers to facilitate smooth communication and coordination.

Education

• Stewart Science College

  CLASS XII, SCIENCE

  2014 — 2016

• Saraswati Sishu Vidya Mandir, Paradeep

  CLASS X

  2013 — 2014

• Siksha 'O'​ Anusandhan University

  B.Tech, Electrical and Electronics Engineering