Reese Havemann

About Reese Havemann

I’m a Business student at Texas State University with a passion for leadership…

Experience

1. Assistant Bank Manager

   The Toy Post

   Apr 2022 — Present

   I work behind the counter. I deal with customers checking out or returning items. I also receive inventory. I have worked there the longest out of all the other employees and have been promoted included with a raise recently. My shifts are usually between 4-7 hours a day. I work at least 3 days a week. At least 36 hours every 2 weeks.Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.Rotated merchandise and displays to feature new products and promotions.Walked through store areas to identify and proactively resolve issues negatively impacting operations.Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.Processed payments for credit and debit cards and returned proper change for cash transactions.Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.Analyzed customer feedback and implemented strategies to improve customer experience.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.Interacted well with customers to build connections and nurture relationships.