Reena Narayan

Agile Trainer Change Lead Ai Ambassador @Sun Life

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Agile Trainer Change Lead Ai Ambassador @Sun Life

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Toronto, ON, CA

Agile & Change• Designed and delivered engaging Agile training programs across leadership and team levels• Led enterprise change initiatives including Planview rollout and adoption efforts• Built an AgilePlace Train-the-Trainer community to enable sustainable change• Facilitated large-scale events reaching 500+ attendees (e.g. Planview Expo) to drive engagement and adoptionAI & Innovation• AI Ambassador and Copilot Champion helping my team become AI-enabled through change initiatives, experimentation, and practical application• Run hackathons to spark AI-driven solutions and new ways of working• Identified operational efficiencies using AI (e.g. supporting PI Planning workflows)• Built simple AI agents to support feature writing and reduce manual effort• Developed team-level AI strategies to introduce AI intentionally into ways of working• Apply systems thinking to strategically redesign workflows with AI• Actively experiment with AI tools and promote adoption through shared learningImpact• Known for creating high-energy, immersive learning environments• “Time truly flies with Reena”• “The best training I’ve attended in years”• “Her energy brings the content to life in simple and practical ways.”

EDUCATION

2008 — 2011

University of Auckland

Bachelor of Commerce (B.Com.), Double Major Marketing and Management

SKILLS

OperationsCustomer SupportMarketing CommunicationsProcess EfficiencyPurchasingSocial MediaSocial Media MarketingUser Acceptance TestingLeadershipMarketing StrategyInventory ControlLogisticsCommunicationGoogle AnalyticsSEOData AnalysisProject ManagementManagementWeb Content ManagementTeam LeadershipProblem SolvingTime ManagementRegression TestingCustomer ServiceOperational EfficiencySales

ABOUT REENA NARAYAN

I help people embrace change by humanizing it, not with a push, but a pull to create the conditions where they actually want to step in. Here\'s how that shows up: The most common AI ask right now is,\"show me demos\" because people want to use AI, but they don\'t know where to use it. So I came up with a prompt to help: Ask your AI of choice to show you 100 use cases tailored to your way of working and thinking, categorized by what you do already, what could help, and what would be of great value. To create buy-in for SAFe PI Planning, I ran a build-a-house simulation. The team saw value, opted in, and have been running and improving the process for 1.5 years now. When people needed to adopt Planview, the tool wasn\'t the focus. The behaviors were. I led expo events reaching 600 people with human connection at the center to spark curiosity and raise awareness. To humanized things even more, I built a \"What\'s your Planview personality?\" quiz to make adoption feel personal, because in change, identity matters. Here\'s what I believe:Transformation doesn\'t happen through process. It happens when people see themselves in the change, feel safe enough to try something new, curious enough to explore it, and supported enough to keep going when it\'s hard. I build that. The experiences, frameworks, workshops, champion networks, events, stories, systems to build new habits. All of it to help people embrace change to unlock the possibilities on the other side. Hot LeadershipOutside my corporate work, I\'ve created Hot Leadership where I facilitate leadership workshops, speak on people-first leadership in high-pressure environments, and coach leaders to unlock high-performance thinking in their teams. If you\'re passionate about AI or people and change, or just want to hear a Kiwi accent, reach out. I love connecting with people

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Reena Narayan — Agile Trainer Change Lead Ai Ambassador at Sun Life in Toronto, ON, CA | Unifers