Reena Sharma

State Head (Bancassurace) Private Psu Banks @ManipalCigna Health Insurance Company Ltd.

Pune, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2024 — Present

State Head (Bancassurace) Private Psu Banks @ManipalCigna Health Insurance Company Ltd.

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Goa, IN

EDUCATION

N/A

Amravati University

Master’s Degree of Business Administration

N/A

Amravati University

Computer Management

SKILLS

TrainingCustomer-Focused ServiceCustomer SupportProject PlanningAnalysisCollections ManagementDebt CollectionManagementCustomer RetentionCustomer Experience ManagementSales OperationsPerformance ManagementCustomer ExperienceBpoTeam BuildingRecruitingCustomer Service ManagementCustomer Service OperationsCustomer Relationship Management (Crm)International SalesBusiness Relationship ManagementCustomer Service TrainingCustomer ServiceSales ManagementStake Holder ManagementCall CenterMarketingVendor ManagementCorporate BrandingBusiness DevelopmentMisCustomer SatisfactionCustomer EngagementInterviewingHuman ResourcesA/R CollectionsStakeholder ManagementSalesCollectionsNew Business Development

ABOUT REENA SHARMA

Seasoned professional with more than 16 years of rich & multi-faceted experience with specialisation in entire spectrum of Customer Services, Contact Center, Telesales, Collections, Account Management, Business Process Outsourcing, Sales, Marketing & BD, Operations, Facilities, Branding and General Administration etc. across international markets with multiple Fortune 100/MNC organisation. • Pedigree of working with top MNCs like Bajaj Finserv,Walmart-US, GE-Genpact, HCL, WNS and Zensar serving clients like British Gas and Electricity, JC Penny, Lowes Home Improvement Store, Old Navy, Home Depot and multiple GE Clients etc. • Strong experience working across multiple domains (Real Estate, Construction, MEP, IT, BFSI, BPO, Credit Card, Gas & Electricity, Education etc.) and industries. • Good on-site experience working in USA, UK & UAE and business dealings across Germany, France, Sri Lanka, Nepal etc. • Strong communication & presentation skills with excellent customer handling topped with outstanding persuasion and negotiation with an ability to work effectively in high-pressured environments. • Proactive and result-oriented with good customer centricity and boundary less behavior.

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Reena Sharma — State Head (Bancassurace) Private Psu Banks at ManipalCigna Health Insurance Company Ltd. in Pune, IN | Unifers