Reena Goyal
Head of Customer Success @ WeGuide | CSM, PMP
- Role
- Head of Customer Success at Weguide
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Reena Goyal
With over 18 years of experience spanning IT, telecom, software, and healthcare product industries, WeGuide benefits from expertise in leading customer success strategies, aligning product capabilities with business goals, and fostering client retention. Demonstrating proficiency in Agile, Scrum, and process improvement methodologies, the role focuses on delivering sustainable value through collaborative engagement, strategic planning, and operational excellence. At WeGuide, the team supports customer-centric initiatives that emphasize measurable outcomes, seamless experiences, and continuous improvement. By leveraging a strong foundation in project management and business process optimization, the work prioritizes creating solutions that resonate with end-users while ensuring alignment across diverse stakeholders.
Experience
Head of Customer Success
Aug 2022 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
2002 — 2007
Skills
- Vas
- Sdh
- Management
- Operations Management
- Service Delivery
- Business Analysis
- Telecommunications
- Bss
- Lte
- Vendor Management
- Team Management
- Ip
- Requirements Analysis
- Project Management
- Solution Architecture
- Mpls
- 3g
- Gsm
- Ss7
- Pre-Sales
- Provisioning
- Internet Protocol (Ip)
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