Reena M.

About Reena M.

Passionate and results-driven Account Manager with a proven track record of exceeding sales targets and fostering strong client relationships. With over five years of experience in account management, sales, and marketing, I specialize in providing exceptional customer service and driving growth initiatives across diverse industries. My background includes managing accounts, identifying opportunities for upselling and cross-selling, and delivering tailored solutions to meet clients\' needs. Leveraging my strong communication and interpersonal skills, I excel in building rapport with clients and serving as a trusted advisor throughout the sales process. Proficient in CRM systems such as Salesforce.com and Oracle, I am adept at tracking and managing leads to optimize conversions. My experience also extends to coordinating client meetings, conducting product demonstrations, and negotiating contracts to ensure mutually beneficial agreements.I hold an MBA in International Business and Marketing, complementing my practical experience with a solid foundation in business strategy and management principles. I am passionate about driving client success and am committed to delivering high-quality solutions that exceed expectations.

Experience

1. Account Manager

   Comcast

   Jan 2025 — Present · US

   Managed and grew a portfolio of client accounts, ensuring customer satisfaction and driving revenue growth.• Developed strategic relationships with key stakeholders to identify opportunities for upselling and cross-selling Comcast services.• Negotiated contracts and pricing agreements, balancing client needs with company profitability.• Analyzed account performance and provided data-driven recommendations to improve customer retention and engagement.• Collaborated with internal teams (sales, marketing, and technical support) to resolve client issues and optimize service delivery.• Consistently exceeded sales quotas, achieving 5-15% growth in revenue and customer satisfaction scores.

Education

• Balaji Institute of International Business

  Master of Business Administration - MBA, International Business

• Maharshi Dayanand University

  Bachelor of Commerce - BCom, Business/Commerce, General