Reena Fernandes
Customer Experience Strategy & Transformation | AI Powered Care | Augmented Intelligence and Digital Engagement | Inclusion & Diversity
- Role
- Senior Operations Manager - Abuse Prevention at Amazon
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Reena Fernandes
I lead at the intersection of CX, operations, and AI—transforming complex ecosystems into…
Experience
Senior Operations Manager - Abuse Prevention
Mar 2025 — Present · Pune, IN
Education
St. Joseph's Convent
Secondary School Certificate (SSC)
MMK college of Commerce & Economics, Mumbai
Bachelor of Commerce
Skills
- Customer Service
- Training
- Operations Management
- Service Delivery Management
- Offshoring
- Team Management
- Back Office
- Crm
- Process Migration
- Program Management
- Service Delivery
- Management
- Team Building
- Operational Excellence
- Transition Management
- Call Centers
- Contact Centers
- Mis
- Bpo
- Project Management
- Relationship Management
- Outsourcing
- Customer Experience
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