Reema Gheith

About Reema Gheith

With over six years of experience in technical support and support operations, I am a Support Ops Vendor Contract Manager at Splunk, a leading software company that provides data solutions for various industries. In this role, I manage multiple vendor contracts, oversee the quality and performance of the vendors, and ensure alignment with Splunk\'s strategic goals and values. I leverage my technical skills in platform administration and wireless networking, as well as my credentials in communication and computer science, to collaborate with internal and external stakeholders, negotiate contracts, monitor SLAs, and resolve issues. I also use my leadership skills, which I developed through the Transitioning from Individual Contributor to Manager certification, to empower and support my team, foster a culture of diversity and inclusion, and drive continuous improvement. I am passionate about delivering excellent customer service, enhancing operational efficiency, and advancing Splunk\'s mission to make data accessible and actionable for everyone.

Experience

1. Support Procurement Manager - Support Ops

   Cisco

   Nov 2024 — Present · TX, US

   Responsible for commercially managing our suppliers including contract management, sourcing, risk/compliance, invoicing, and strategic planning.

Education

• Princess Sumayya University of Technology

  Bachelor of Science (BSc), Computer Science

  1997 — 2000

• Montclair State University

  Bachelor of Science (B.S.), Computer Science

  2000 — 2002

Skills

• Telephone Skills
• 3g
• Ip
• Network Engineering
• Network Administration
• Vendor Management
• Internet Protocol Suite (Tcp/Ip)
• Unix
• Wireless Technologies
• Technical Support
• System Deployment
• Computer Network Operations
• Phone Skills
• Code Division Multiple Access Method (Cdma)
• Troubleshooting
• Cellular Communications
• Network Design
• Networking
• Cdma
• Evdo
• Cisco Systems Products
• Voip
• Team Management
• Software Documentation
• Lte
• Qos
• Arabic
• Internet Protocol (Ip)
• Wireless Networking
• Wireless
• Tcp/Ip
• Cisco Technologies
• Solaris
• Disaster Recovery
• Telecommunications