Reema Chugh
Solution Delivery Analyst | US Health & Benefit Administration | HRO | Quality | Trainer | Process Improvements | Claims lifecycle | Customer Service
- Role
- Solution Delivery Analyst at Wipro
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Reema Chugh
US Health & Benefits Administration | Delivery Analyst | End-to-End Process Expert |…
Experience
Solution Delivery Analyst
Dec 2022 — Present · Gurugram, IN
Managed end-to-end administration of US healthcare benefits, including eligibility, contributions, payroll integration, and compliance monitoring.Provided timely and accurate resolutions to complex customer queries, ensuring high satisfaction and SLA adherence.Oversaw processing and reconciliation of Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), and Dependent Care FSA (DCFSA), ensuring compliance with IRS regulations.Handled Health Savings Account (HSA) administration including contribution tracking, employer funding, and employee inquiries.Coordinated and validated Electronic Data Interchange (EDI) files related to eligibility, enrollment, and payroll with internal systems and external vendors.Processed and managed Wellness programs, ensuring proper credit application and tracking toward benefit incentives.Administered Commuter benefits (transit and parking), ensuring timely updates, deductions, and vendor coordination.Managed Total Benefits Administration (TBA) processes for both active and retired employees, including complex case handling and escalations.Supported end-user experience across claims processing, ensuring timely adjudication, communication, and issue resolution.Collaborated with cross-functional teams for system upgrades, testing, and deployment to support evolving benefit structures and ensure data integrity.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.