Riya Singh
Campaign Strategy & Management | Client Relationship | Stakeholder Management | Escalation Handling
- Role
- Manager - Client Servicing at BigCity Promotions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Riya Singh
Dynamic Client Servicing and Marketing professional with 3 years of experience in client relationship management, escalation handling, andcampaign performance tracking. Known for delivering seamless multi- brand projects under tight deadlines with strong attention to detail anda problem-solving approach.Experienced in managing end-to-end marketing initiatives for a diverse portfolio of brands across FMCG, beauty, lifestyle, education, etc. andensuring client satisfaction through proactive communication, stakeholder management, and strong problem-solving abilities. Outside of work, I’m known for my humor and lively energy. Whether it’s lightening the mood in meetings or adding a spark to brainstorming sessions, I believe that enthusiasm and empathy make every challenge easier to solve.
Experience
Manager - Client Servicing
Nov 2024 — Present · Gurugram, IN
Manage end-to-end execution of digital consumer promotion campaigns for leading brands like Thums Up, Coca - Cola, Limca, Sprite, Schweppes, Kinley, Fanta, Hyundai, Panasonic, Simba Beer, Pernod Ricard, Godfrey Phillips-Serve as the primary client contact, managing day-to-day communication, stakeholder expectations, and escalation resolution- Coordinate with cross-functional teams including technology, creative, finance, and operations to ensure successful campaign delivery- Translate client requirements into detailed campaign briefs and execution plans for internal teams- Work with technology teams to develop digital campaign assets including websites, WhatsApp chatbots, consumer engagement games- Manage external vendors and partner agencies to ensure timely and high-quality campaign execution- Deliver multiple campaigns simultaneously under tight deadlines while maintaining strong client relationships.
Education
Galgotias University
Master's degree, Economics
Miranda House College
B.A.(H) Economics , Economics
2018 — 2021
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