Reed Thomas
Desktop Support Technician at UT Medical Center
- Role
- Desktop Support Technician at UT Medical
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Reed Thomas
Accomplished IT management professional
Experience
Desktop Support Technician
Mar 2020 — Present
Desktop Support Technician for the University of Tennessee Medical Center Knoxville. Install upgrades, additions and configuration changes to the Information Services Network, hardware and software as specified by the Manager. To deliver PC\'s and accessories to various departments at UTMC. To provide general PC and network support as assigned, including software installation and troubleshooting. Support end users in a health care environment. Work in a team and interact with customers. Take directions from and communicate with IT administrators. Document processes, inventory, and tasks in Microsoft Excel and Ivanti Service Manager. Report statuses to supervisors.
Skills
- Mobile Devices
- Computer Network Operations
- Information Technology
- Network Design
- Cabling
- Incident Management
- Network Architecture
- Customer Experience
- Vendor Management
- Lan-Wan
- Budgets
- Wireless
- Business Process Improvement
- Operations Management
- Computer Hardware
- Disaster Recovery
- Integrity
- Troubleshooting
- Software Documentation
- Security
- Management
- Team Building
- Bmc Remedy
- Routers
- Call Center
- Networking
- IT Management
- Cross-Functional Team Leadership
- Strategy
- Switches
- Voip
- Data Center
- Avaya
- Technical Support
- Cisco Technologies
- Leadership
- Sales Operations
- Customer Retention
- Customer Satisfaction
- Call Centers
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