Reed Hatfield

Customer Success Critical Accounts and Rev@Risk

Role
Customer Success Critical Accounts & Rev Risk at Black Duck
Location
Raleigh, NC, US
LinkedIn followers
500 followers

About Reed Hatfield

Experienced Manager with over 20 years experience in the Telecommunications / High-Tech industry. Trusted Customer Advocate, Strong at selling Fortune 500 experience, Works closely with Executives Trainer and Facilitator, Excellent public speaker Ability to get things done, Exceptional problem solver & Change Agent

Experience

  1. Customer Success Critical Accounts & Rev Risk

    Black Duck

    Oct 2024 — Present · Raleigh, NC, US

    Led a team in a B2B Software / SaaS environment focused on Reducing Risk and Driving retention. Established Critical Accounts Program to address Technical, Relationship and Commercial issues impacting strategic customers and ACV retention

Education

  • University of Phoenix

    BS/BA, Business

    2005 — 2007

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Reed Hatfield — Customer Success Critical Accounts & Rev Risk at Black Duck in Raleigh, NC, US | Unifers