Ernest Reed
- Role
- Vice President at Synchrony
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Ernest Reed
SENIOR EXECUTIVE (C-Level, SVP, ED, VP) I am a dynamic and results driven Senior…
Experience
Vice President
Aug 2018 — Present
Manage the tools engineering and support teams (~20 resources, including contractors) • Collaborate with the ITSM Process team on industry trends in support of long term system strategies and roadmaps • Provide subject matter expertise on our tools and services as it applies across the broader IT architecture • Maximize use of our tools functions and features across IT teams to attain maximum value from our investments • Drive tool simplification initiatives to eliminate redundancies while increasing efficiencies • Provide alternatives and recommendations on innovative technology solutions to meet the requirements of the business • Participate in and lead agile development teams to develop and drive integrations with new frameworks and platforms • Provide a strong governance framework to ensure tools and processes are aligned to infrastructure risk management standards • Drive continuous operations excellence within the tools support team • Develop and drive productivity goals, increasing automation while reducing cost • Accelerate IT transformation by managing the technical implementation tools aligned to our cloud strategy • Lead the tools team as an internal service provider and customer advocate aligning services to the needs of IT teams • Participate in the development and implementation of infrastructure operations automation strategies • Perform other duties and/or special projects as assigned
Skills
- Enterprise Architecture
- Governance
- Software Documentation
- Management
- Business Process
- Business Intelligence
- Vendor Management
- Outsourcing
- Training
- Offshoring
- Business Continuity
- Sharepoint
- Project Management
- Contract Management
- Information Technology
- Financial Risk
- Process Improvement
- Asset Managment
- Requirements Analysis
- Software Project Management
- IT Service Management
- IT Strategy
- System Deployment
- Project Portfolio Management
- IT Audit
- IT Operations
- Program Management
- Project Delivery
- Executive Management
- Resource Management
- Forecasting
- Disaster Recovery
- Budgets
- Incident Management
- Team Management
- Strategy
- Project Planning
- Pmo
- Saas
- Itil
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