Reece Bailey Mlibf Cemap

Client Relationship Manager @SBS

Sheffield, GB

As a Client Relationship Manager at SBS, I serve as the primary BAU point of contact between our clients and internal teams, ensuring a seamless and strategic partnership. My responsibilities include running weekly, monthly and quarterly calls with customers, understanding their business needs and aligning our software solutions to deliver maximum value. I proactively investigate and liaise with cross-functional teams to ensure tickets and fault fixes are dealt with in a timely manner, as well as supporting successful project delivery for long-term client satisfaction.