Chethan Reddy

Desktop Support Engineer @TECEZE

Waukesha County, WI, US

Client: GE health careProvide technical support for desktops, laptops, and mobile devices, including setup, configuration, imaging, and troubleshooting.Support Windows OS, Microsoft 365, Teams, and Intune environments to ensure smooth end-user operations.Manage incident tickets via ServiceNow, maintaining SLA compliance and clear documentation.Assist with basic networking tasks, including VLAN assignments, switch port patching, and VOIP phone troubleshooting.Perform periodic data center room checks for UPS, PDU, and cooling status to support infrastructure health.Collaborate with internal IT teams and vendors on hardware replacement, server checks, and backup monitoring (EMC Avamar, Data Domain).Deliver high-quality IT support with a strong focus on customer satisfaction, problem-solving, and system uptime.

University of Wisconsin-Milwaukee

Master's Degree