Redashnie Hurribans

Director of Client Services @The Davani Group Inc

FL, US

Lead high-performance teams on highly complex initiatives, maintaining a high level of esprit de corps on long-term projects, achieving high levels of productivity to drive brand loyalty, enhancing customer satisfaction, and ultimately contributing to long-term business growth. With years of experience leading high-performing teams in dynamic environments, I am dedicated to creating seamless, personalized experiences - ensuring every customer interaction leaves a lasting, positive impression.Lead multi-functional teams to build experiences that not only meet but exceed client expectations.Lead the development and execution of customer experience strategies that align with organizational goals and drive measurable improvements in customer satisfaction, retention, and loyalty.Design and optimize customer journeys across multiple channels, ensuring consistency, personalization, and customized solution delivery excellence.Ensure internal departments maintain satisfactory performance in alignment with client service level objectives.Reporting responsibilities include: data-driven decision-making, key performance metrics management, monthly financial reporting, risk/issue management, and leadership updates.Additional responsibilities include: team leadership for on/off-shore client support teams; leading solution delivery; coordinating design development, and providing for strategic problem solving; identifying opportunities for process improvement to drive quality and improve delivery; presenting to clients, and delivering routine client feedback to the leadership team; and maintaining strong client relationships to help optimize team performance and client delivery.

SA Law School

Legal/ Paralegal

Tshwane University of Technology

Advanced Management Development