Reda Mekhfioui
Desktop Engineer @Cognizant
- Role
- Desktop Engineer at Cognizant
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Reda Mekhfioui
An aspiring IT Help Desk professional focused on improving organizational performance…
Experience
Desktop Engineer
Mar 2025 — Present · Boston, MA, US
Provide on-site and remote desktop support to internal and client users across various departments.• Use ServiceNow to log, track, and resolve incident and service request tickets efficiently.• Access and support user systems remotely using BeyondTrust (Bomgar) for secure troubleshooting.• Set up and deploy Windows devices using Autopilot and configure them via Microsoft Intune.• Join and manage user devices through Azure Active Directory and on-prem Active Directory.• Troubleshoot hardware and software issues including OS errors, performance issues, and connectivityproblems.• Use PowerShell scripts to automate administrative tasks and manage user devices.
Education
Year Up United
Certificate
2024 — 2025
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