Rebekha Susan S
Operations Management | Data Analysis | Lean Six Sigma | Team Leadership | Project Management| E-commerce expert| CRM
- Role
- Customer Relations Specialist(Operations) at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rebekha Susan S
As a professional with over 5+ years of experience in operations management, data…
Experience
Customer Relations Specialist(Operations)
Feb 2021 — Present · IN
Utilizing Excel and SQL to analyze and present data, driving enhancements in process efficiency and strategic decision-making.• Leading cross-functional projects from inception to completion, ensuring technical guidance and team adherence to objectives.• Establishing and maintaining compliance with SLAs and KPIs, consistently achieving performance targets.• Fostering team cohesion and professional growth through mentorship, motivation, and skill development activities.• Orchestrating training programs for new and existing staff, significantly boosting operational productivity and competence.• Conducting regular performance reviews to provide feedback and identify development opportunities.• Managing adherence to company protocols and regulatory standards, optimizing team workload and resource distribution.• Adapting and communicating changes in standard operating procedures effectively across teams.• Developing and disseminating detailed performance reports to stakeholders, providing key business insights.• Formulating and applying scorecards for assessing individual and team effectiveness, driving superior delivery outcomes.• Implemented data-driven strategies that enhance customer satisfaction and reduce operational discrepancies by 10%.
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