Rebekah Walker
Product Operations Manager @Fyld
Signup · Get unlimited contacts
WORK HISTORY
Product Operations Manager @Fyld
As Product Operations Manager, I drive product adoption and ROI by aligning platform capabilities with customer value. I work at the intersection of Product, Customer Success, and Technical Support - ensuring smooth rollouts, optimised workflows, and a consistently positive user experience.Key Contributions- Adoption & ROI – Identified underutilised features and implemented strategies to increase usage, directly improving customer outcomes- Feature Rollout & Enablement – Led the launch and standardisation of new and existing features through coordinated training, documentation, and internal communications- Onboarding & Workflow Optimisation – Supported technical onboarding for new clients, managing back-office configuration and workflow customisation to reduce friction and accelerate time-to-value- Quality Assurance & Release Management – Oversaw QA/smoke testing and release deployment while collaborating with Technical Support to triage and resolve bugs or prioritise enhancements- User Engagement & Communication – Managed outbound communications to raise awareness, strengthen engagement, and promote best practices- Help Centre Management & Training Course Creation - enabling internal and external users to learn how to use tools
ABOUT REBEKAH WALKER
With experience spanning London-based start-ups and growth-stage companies, I thrive at the intersection of customer success, product operations, and data-driven decision-making. My career has been dedicated to ensuring that technology not only works, but truly delivers value for the people who use it.I bring deep empathy and a genuine commitment to solving customer challenges, while also taking a structured, analytical approach to driving adoption, retention, and ROI. From streamlining onboarding and optimising workflows, to leading product rollouts, QA, and customer communications, I excel at connecting customer needs with product capabilities to create seamless experiences.I take pride in- Customer Advocacy & Success – helping users unlock maximum value from platforms- Product Operations – standardising feature rollouts, managing releases, and ensuring smooth adoption- Process Improvement – leveraging data insights to refine workflows and deliver continuous improvement- Collaboration & Communication – partnering across teams and delivering clear, engaging messaging.I’m also passionate about motivating teams and individuals, drawing on skills in people management, presenting, and coaching. Above all, I find joy and satisfaction in making a positive impact - building products, processes, and relationships that truly make a difference.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.