Rebekah van Gieson
Client Success Executive @DexCare
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WORK HISTORY
Client Success Executive @DexCare
Management of four large health system clients (including two investors) with a total ARR of $7M+, ensuring successful adoption of DexCare’s digital health platform.* Led renewal efforts for two major clients, strengthening relationships and increasing likelihood of contract extensions.* Revitalized client engagement after previous account turnover, rebuilding trust and improving satisfaction scores.* Developed customized partnership charters, aligning executive stakeholders on governance and strategic goals.* Collaborate with product, support, and commercial teams to drive feature adoption and issue resolution.* Utilize Gainsight to track client health, mitigate risks, and identify upsell opportunities.
EDUCATION
Barry University
Master of Business Administration - MBA
Barry University
Master of Social Work - MSW
University of South Florida
Bachelor of Science (BS), Biomedical Sciences, General
SKILLS
ABOUT REBEKAH VAN GIESON
Over 10+ years of experience in the healthcare space working in clinical operations, provider management, and client success. I\'ve dedicated myself to spearheading strategic initiatives aimed at optimizing business processes, enhancing operational efficiency, and ultimately driving bottom-line results. Throughout my career, I\'ve played a pivotal role in developing rigorous quality metrics, provider policies, and procedures, ensuring alignment with both organizational objectives and industry standards, including regulatory requirements. I have steered the management of a Behavioral Health network, overseeing a substantial growth from 400 to 1,200 providers, representing a 300% increase during my tenure. I was able to elevate provider Net Promoter Scores by 20% by enhancing communication strategies and maintaining consistent outreach efforts. My commitment to excellence has consistently been recognized, leading to promotions within 6 months of being hired, underscoring my proven leadership capabilities and results-driven approach.In my role, I\'ve actively supported the management of various projects, formulated comprehensive plans, and prepared compelling cases for FDA-BDD submissions. This multifaceted experience has not only honed my skills in project management and strategic planning but has also deepened my understanding of regulatory processes within the healthcare industry. I remain dedicated to leveraging my expertise and leadership prowess to continue driving tangible outcomes and fostering success in every endeavor.Industry Experience:Mental Health Care, Digital Health/Telehealth, Hospitals and Health Care, SaaS
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