Rebekah Hartman

About Rebekah Hartman

With a strong foundation in both learning and development (L&D) and customer success, I am dedicated to driving growth by empowering teams and enhancing the customer experience. My career has been focused on creating impactful training programs, building meaningful relationships, and ensuring customers achieve their desired outcomes.In customer success, I have built strong, lasting relationships with clients, guiding them through their journey to ensure they derive maximum value from products and services. I excel at understanding customer needs, addressing challenges proactively, and driving customer satisfaction and retention. The approach is customer obsession. And I have found that the more obsessed an organization is with its customers, the more the customers are obsessed with the organization. In my L&D roles, I have designed and delivered comprehensive training initiatives that align with organizational goals, boost employee engagement, and improve performance. My approach combines innovative learning strategies with a deep understanding of adult learning principles, ensuring that training is both effective and engaging.I am passionate about helping organizations grow by building capabilities across teams and ensuring customers achieve their goals through an elevated customer journey. My dual expertise in L&D and customer success allows me to create synergy between employee growth and customer satisfaction, driving success on all fronts.

Experience

1. Learning and Organizational Development Specialist

   LaserAway

   Jun 2023 — Present

   Responsible for designing, implementing, and evaluating programs that enhance the skills, knowledge, and performance of employees across the organization. Partner with the organization to design, develop, and implement training for newly hired and newly promoted managers. Train managers on perfecting the patient experience (customer service, understanding patient needs, Net Promoter Score, patient satisfaction, etc.), driving sales (cross-selling, utilizing resources, handling objections, etc.), and operations (inventory, daily resources, metric awareness, etc.). Cross-functional collaboration with Customer Service Issue Team, Regional Managers, HR, Sales, Operations, Medical, and others for continued improvements and program enhancements.

Education

• Grand Valley State University

  Bachelor of Science (B.S.), Psychology

  2007 — 2011

• Vanguard University of Southern California

  Master’s Degree, Organizational Psychology

  2016 — 2018

Skills

• Community Outreach
• Nonprofits
• Customer Service
• Event Planning
• Public Speaking
• Leadership
• Research
• Student Leadership