Becca Richardson

911 Telecommunicator Dispatch @City Of Springfield, Missouri

Springfield, MO, US

Proficient in emergency response coordination through active listening to 911 callers, employing sound judgment and discernment to dispatch the appropriate personnel• Manage communications of emergency personnel responding to and assisting with incidents in Greene County• Gather, analyze, and input critical information during life or death situations, crime in progress, and non-emergencies into Computer Aided Dispatch•Operate various communication systems and software programs such as Computer Aided Dispatch, TTY systems, and Text-to-911• Access and enter sensitive data in NCIC/FCIC databases; receive requests for confidential information and provide pertinent data to patrol officers and/or detectives• Utilize integrative mapping systems to analyze geographic data, optimize response routes, and pinpoint location detail• Collaborates with cell phone carriers under exigent situations to execute emergency pinging procedures

Missouri State University

Bachelor of Science (BS), Entrepreneurship/Entrepreneurial Studies