Rebecca Shaw
Building people, not just processes | Leadership & Mentorship in Hospitality | Casino Sales Specialist | Higher Education Administrator
- Role
- Lead Specialist, Casino Sales and Support at Carnival Cruise Line
- Location
- High Point, NC, US
- LinkedIn followers
- 500 followers
About Rebecca Shaw
I am a dynamic professional with a unique blend of experience in higher education and hospitality, bringing over ten years of expertise in leadership, customer engagement, program development, and team support. Currently serving as a Lead Specialist for Casino Sales and Support at Carnival Cruise Line, I play a key role in guiding our Casino Sales Associates, resolving escalated guest concerns, and supporting high-priority clientele. I also contribute to our department\'s administrative operations and exclusive project initiatives. Previously, I built a strong foundation in student affairs, marketing, recruitment, and crisis management—developing skills in training facilitation, team building, and strategic planning. My passion lies in creating meaningful experiences, whether supporting students or delivering exceptional service to guests. I thrive in fast-paced environments where collaboration, mentorship, and operational excellence are valued. Skills Highlights - Talent Acquisition & Sourcing Strategies - Inclusive & Diverse Hiring Practices - Hospitality & Customer Service Excellence - Staff Training & Development - Resume Screening & Candidate Evaluation - Team Collaboration & Employee Relations - Talent Marketing & Employer Branding - Problem Solving in Fast-Paced Environments Personal Leadership Style ESFJ Communication | Woo | Activator | Developer | Includer
Experience
Lead Specialist, Casino Sales and Support
Feb 2024 — Present
Education
University of Rochester
Master of Science - MS
2017 — 2019
Metrolina Christian Academy
High School
2009 — 2013
Wingate University
Bachelor of Science - BS
2013 — 2017
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