Rebecca Matsumoto
Customer Service Training Leader @Wabtec Corporation
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WORK HISTORY
Customer Service Training Leader @Wabtec Corporation
Chicago, IL, US
Responsible to create, maintain, and disseminate GE’s Customer Service training program. The role supports GE’s $1B aftermarket parts business and 25+ international team members. Core activities include new hire training, facilitating Customer Service Representative (CSR) refresher trainings and pioneering a CSR certification program.• Created CSR certification framework and video training library in 2018• Nominated to GE Crotonville Delivering Customer Impact leadership course in 2018• Implemented address compliance and standardization project for records in 2017
EDUCATION
Universidad Complutense de Madrid
Junior Year Study Abroad
Tufts University
Bachelor's Degree
SKILLS
ABOUT REBECCA MATSUMOTO
As an Operational Excellence Specialist, I get to dig through data collaboratively and…
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