Rebecca Previtera Barros

About Rebecca Previtera Barros

I spent over 5 years as a Customer Success professional and have recently transitioned into a Business Intelligence and Insights Analyst role, where I focus on identifying and translating product and service value into clear, human-centered narratives for customers and internal teams.My work centers on connecting qualitative and quantitative data to surface meaningful insights that drive stronger engagement, deeper relationships, and contract renewals with key accounts. I collect and synthesize customer and stakeholder feedback to complement performance metrics—ensuring the full value of a product or service is visible, understood, and actionable.This role requires a strong foundation in operations, process improvement, and scalable systems, and I design workflows and automation to improve insight collection, documentation, and knowledge-sharing across teams.I have over 10 years of experience in multinational organizations, including the United Nations, and thrive in multicultural, global environments. After a decade abroad in traditional corporate settings, I intentionally redesigned my career around remote work, impact-driven projects, and companies focused on human and professional growth.I’m fluent in Portuguese, French, and English and enjoy working at the intersection of people, data, and storytelling to turn insights into business impact. Email: r••••••••@gmail.com WhatsApp:+33•••••••29 Phone number:+15•••••••36 Keywords: Customer Success | Project Management | Retention Strategies | Process Optimization | Multicultural Communication | Remote Work | Personal Development | Digital Marketing | French | Italian | Brazilian Portuguese | Spanish | Key Metrics | ROI analysis | Reporting | Cross-functional collaboration

Experience

1. Coach Success Manager

   BetterUp

   Apr 2023 — Present · Montpellier, FR

   Supported 500+ international executive coaches through 1:1 sessions and async support, contributing to higher engagement and retention rates- Led the design and implementation of the team’s feedback process, improving feedback turnaround time- Fully automated participant onboarding workflow, enabling 700+ sign-ups with minimal manual input, increasing task efficiency and saving team members more than 10 hours of work/week- Built a real-time dashboard to monitor program performance, increasing visibility by 50% into key metrics and enabling faster decision-making.

Education

• Universidade de Brasília

  Linguas Estrangeiras Aplicadas - MSI

  2011 — 2014

• La Rochelle Université

  Bachelor's degree, Applied Foreign Languages - Portuguese / English / Spanish / French

  2014 — 2015

• Università Cattolica del Sacro Cuore

  International Cooperation and Development , Political Sciences

  2019 — 2019

• iaelyon School of Management

  Master's degree, Management International - European Business Realities

  2015 — 2018

• USP - Universidade de São Paulo

  Bachelor's degree, Spanish Language and Literature

  2009 — 2010