Rebecca West

About Rebecca West

Customer Service & Operations Leader with over 10 years of experience in managing client lifecycles, ensuring service excellence, and streamlining operations. Proven track record in optimizing materials management, logistics, and supply chain processes to enhance customer satisfaction and operational efficiency.Expert in cross-functional team leadership, strategic planning, and data-driven decision-making. Successfully managed key accounts and large-scale projects, consistently exceeding targets in service level agreements (SLAs) and client retention.Passionate about creating customer-centric environments that drive growth, mitigate risks, and enhance brand loyalty.Core Competencies:Customer Service ManagementMaterials Management & LogisticsClient Success & RetentionCross-Functional Team LeadershipService & Product DeliveryProcess Optimization & KPI AnalysisAccomplishments:Solution oriented; trusted by customers to foresee and manage potential risks that could obstruct delivery.Resolved over customer inquiries annually through calls, live chats, and emails.Exceeded product implementation goals by earning recognition for client service excellence.Led a team to achieve 120% of sales quotas, contributing $2M in profit and $20M in revenue annually.For opportunities in Customer Service Management or Logistics/Materials Management, please contact me at r••••••••@gmail.com

Experience

1. Vacation Rental Owner

   Airbnb

   May 2020 — Present · Newark, NJ, US

   Provides a quality and comfortable experience for guests from diverse backgrounds in well maintained accommodations.Exceeds over 100 positive reviews from a culturally diverse group of people from around the world.Showcases a consistent record of excellent hospitality while maintaining impeccable standards for cleanliness and quality care.Awarded Super Host status consistently based upon 5-star reviews received from guests.Creates and manages compelling listings on the Airbnb platform to attract guests and maximize bookings.Responds promptly and professionally to guest inquiries; ensures guests feel welcomed and valued upon arrival.

Education

• New Jersey City University

  Bachelor of Arts (B.A.)

• Rowan University

  Radio, Television & Film

Skills

• Video Editing
• Final Cut Pro
• Customer Service Management
• Social Media
• Filemaker
• Video
• Account Management
• Management
• Salesforce.com
• Editing
• Film
• Video Production
• Television
• Customer Service
• Post Production
• Microsoft Office
• Client Services