Rebecca Miller
Operations & Program Management Leader | 13+ Years Leading Cross-Functional Complex Initiatives | Driving Predictable, On-Time Delivery
- Role
- Operations Consultant Digital Systems & Process Design at Amsive
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Rebecca Miller
I build structure where complexity exists.For 13+ years, I have worked at the intersection of Operations, Program Management, and Cross-Functional Project Delivery, helping growing organizations scale without losing clarity or execution discipline.I am motivated by turning ambiguity into structured, predictable systems. What started as a love of creating order out of chaos has evolved into designing workflows, governance models, and delivery frameworks that eliminate bottlenecks, increase accountability, and protect critical timelines.Selected Impact• Joined Amsive, as employee #19 and helped scale to 100+ employees by formalizing workflows, documentation systems, and operating standards that improved onboarding, quality control, and performance visibility.• Led enterprise platform consolidation across five legacy agencies, establishing shared standards and driving adoption while maintaining operational continuity.• Built and scaled a 15+ person Account Services function, defining ownership models and stakeholder communication protocols to strengthen accountability and delivery predictability.I partner with leadership and delivery teams to clarify priorities, protect timelines and scope, and build systems that scale with growth.
Experience
Operations Consultant Digital Systems & Process Design
Jan 2022 — Present
Partner with executive leadership and cross-functional teams to strengthen operational infrastructure and improve delivery predictability across digital and marketing initiatives. Design scalable systems that support program governance, stakeholder alignment, and execution discipline in a fast-growing agency environment. Key Impacts• Designed and implemented standardized intake, planning, and delivery workflows across marketing and technical workstreams• Led enterprise document platform consolidation across five legacy agencies, establishing shared governance standards and driving cross-team adoption• Built centralized scheduling and dependency tracking systems to improve cross-channel delivery alignment• Developed scope-of-work automation tools to reduce contract creation time and increase consistency• Established agency-wide project management tool (Asana) standards to improve transparency, resource visibility, and accountability• Implemented reporting frameworks to provide leadership visibility into program health, workload distribution, and risk exposure• Implemented structured intake workflows, dependency tracking, and reporting frameworks, leveraging AI-enabled automation to improve execution efficiency and reduce manual bottlenecks• Drove change management initiatives to ensure smooth platform transitions and minimal disruption
Education
Bucknell University
BA, Art History, Spanish
Middlebury College
Spanish
Universidad de Granada
Spanish Language, Art History, Culture, and Literature
Skills
- Advertising
- Wine
- SEO
- Blogging
- Art
- Social Networking
- Freshbooks
- Youtube
- Creative Writing
- Digital Marketing
- Facebook Insights
- Strong Knowledge of Fine Wines
- Online Marketing
- Editing
- Spanish
- Google Adwords
- Social Media
- Copywriting
- Press Releases
- Digital Media
- Public Relations
- Content Strategy
- Detail-Oriented
- E-Commerce SEO
- Time Management
- Social Media Marketing
- Wordpress
- Powerpoint
- Microsoft Excel
- Google Analytics
- Microsoft Office
- Management
- Marketing
- Copy Editing
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