Rebecca Mugford
Strategic Account Management | Revenue Growth | Client Partnership
- Role
- Senior Director Account Management at Foundever™
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Rebecca Mugford
Currently leading a $143M portfolio at Foundever, where I\'m helping enterprise clients…
Experience
Senior Director Account Management
Jul 2022 — Present
Lead strategic relationships across 20 lines of business for a Fortune 5 telecommunications client, peer-to-peer ride sharing platform and subscription based streaming services, supporting over $130M in annual revenue and driving a 28% growth through market share expansion, new business launches, and new site launches.• Designed and deployed an account planning platform to identify whitespace, track client health, enable executive relationship mapping, and develop action plans to exceed client retention and revenue target which was adopted as corporate standard.• Delivered strategies to improve customer experience driving increased sales conversion, NPS performance and reducing churn.• Oversee performance and operations of 5,400 agents across 12 global locations ensuring consistent delivery of exceptional service-at-scale.
Education
Appalachian State University
BS, Communications
1996 — 2000
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