Rebecca Matthews

About Rebecca Matthews

Customer Success and Operations leader with 15+ years of experience scaling global teams and aligning customer strategy to revenue growth in SaaS organizations.Proven track record building and evolving high-performing Customer Success organizations. Expert in designing scalable success frameworks that improve retention, expansion, and customer lifetime value.Specialize in aligning Customer Success strategy to business outcomes through data, voice-of-the-customer insights, and cross-functional leadership. Deep experience with enterprise accounts, customer health strategies, and executive business reviews.Recognized for building trusted customer relationships, developing top talent, and leading change through operational excellence.Let’s connect to talk about Customer Success leadership and scaling growth.

Experience

1. Global VP, Customer Success

   Engage3

   Aug 2025 — Present

   Transformed the global Customer Success operating model, defining strategy, governance, and execution standards to scale customer engagement and business impact• Positioned Customer Success as a strategic growth function by owning revenue forecasting and executive reporting to improve predictability and decision-making• Led enterprise customer engagement at the executive level, including on-site leadership meetings and strategic business reviews• Built a data-driven customer management framework using health scoring and dashboards to proactively manage risk• Designed and executed a global talent strategy, hiring top performers and developing future Customer Success leaders

Education

• Florida State University

  Bachelor's degree, Marketing

• Florida State University

  Bachelor's degree, Finance, General

• University of Tampa

  Master's degree, Finance, General