Rebecca Jeffery
Contracts, Order Management, Logistics, Quality, and Continuous Improvement
- Role
- Sales Administration Order Management and Customer Support at Fpt Industrial
- Location
- Reading, PA, US
- LinkedIn followers
- 500 followers
About Rebecca Jeffery
Experienced and self-driven professional with over 10 years supporting executive…
Experience
Sales Administration Order Management and Customer Support
Jun 2024 — Present · New Holland, PA, US
Coordinate and process customer orders from OEMs and dealers with accuracy and timeliness Manage order validations, amendments, and compatibility checks for pricing, part numbers, and configurations Serve as primary point of contact for customer communications, issue resolution, and order updates Oversee import/export documentation, including Sea transport coordination, Bill of Lading, and arrival monitoring Monitor production, backlogs, and inventory aging to align with invoicing targets and avoid duplication Lead weekly customer and global CS team meetings; document and share updates with internal teams Maintain and communicate engine weights, dimensions, and containerization guidelines Manage customer forecasts, backlog, and shortage reporting in collaboration with FPT and sales teams Upload and maintain order data in Salesforce; provide product and pricing information as needed Track and report on all outgoing warehouse shipments, ensuring cost control and accuracy Support internal audits and act as a reference for compliance and continuous improvement initiatives Assist with customer inquiries, product specifications, and service-related concerns Collaborate with cross-functional teams including Sales, Customer Management, and Quality
Education
University of West Georgia
Bachelor’s Degree, Criminology
2012 — 2015
Reading Area Community College
Associates in Applied Science, Criminal Justice
2008 — 2010
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