Rebecca Kuhn
Lead Business Consultant @ NICE | Workforce Management
- Role
- Lead Business Consultant at NiCE
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Rebecca Kuhn
My focus as a leader has always been on enhancing operational efficiency through innovative Workforce Management strategies. We\'ve successfully integrated process improvements and AI Business Insight systems to elevate customer experience and solve complex problems.Our team\'s commitment to combining the art and science of Workforce Management has empowered us to optimize operations while maintaining a human-centric approach. With expertise in the industry leading solutions and a strong project management background, we have streamlined processes that resonate with the values and goals that align with providing white glove CX service.
Experience
Lead Business Consultant
Jul 2024 — Present · US
Education
METRO STATE COLLEGE
Coursework, Accounting
Skills
- Call Centers
- Ivr
- Process Scheduler
- Vendor Management
- Account Management
- Performance Management
- Crm
- Employee Training
- Telecommunications
- Avaya
- Budgets
- Leadership
- Inbound Marketing
- Customer Retention
- Recruiting
- Telephony
- Customer Service
- Process Improvement
- Outsourcing
- Team Leadership
- Contact Centers
- Acd
- Team Building
- Management
- Quality Assurance
- Bpo
- Cross-Functional Team Leadership
- Customer Relationship Management (Crm)
- Business Process Improvement
- Human Resources
- Project Management
- Customer Satisfaction
- Training
- Workforce Management
- Call Center
- Customer Experience
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.