Rebecca Wilson
Founder Operations Systems for Specialist Consultancies & Agencies @Valid Point
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WORK HISTORY
Founder Operations Systems for Specialist Consultancies & Agencies @Valid Point
GB
Your projects look busy. But can you tell me which ones are on track and which have quietly gone over?I work with founder-led specialist agencies and consultancies doing bespoke, project-based work - where the operations nearly work, but you\'re still making decisions on gut feel instead of what\'s actually happening.WHAT I DODiagnose where projects are losing time and money across three layers most people don\'t think to separate, the project itself, the true cost of serving each client, and how work flows through the business.Build bespoke operations systems that give you real-time visibility over project performance - without creating more admin your team won\'t do. This always includes an automation layer connecting your tools and reporting that answers the right questions for the right people.Stay on as a strategic lens on your data - spotting what\'s drifting, flagging patterns early, and adjusting the system as your business evolves.WHAT CHANGESYou see which projects are on track and which have gone over - while there\'s still time to act, not three months later on a spreadsheet.You spot scope creep and over-delivery before it\'s too late.You know which clients are genuinely worth the revenue - and which ones cost more to serve than you realise.Your team stops escalating everything to you because the system shows them what they need.You make pricing and resourcing decisions based on what\'s actually happening, not what you think is happening.HOW IT WORKSI work in the operational layer your accountant can\'t see: where your team\'s time goes, project by project, client by client. That\'s the 70% of your real costs that no financial system captures - and it\'s where the \"revenue\'s fine but margins aren\'t\" feeling comes from.Specialist agencies and consultancies · £200k–£1M · Bespoke, project-based work
EDUCATION
OTH Regensburg
Exchange year as part of Bachelors degree
University of Glasgow
Bachelor of International Business Administration with German Language, Business Management, Economics, Accounting and Finance
ABOUT REBECCA WILSON
Most founder-led agencies keep running because the founder hasn\'t stopped. The team does good work, the clients are mostly happy, and nobody looking in from the outside would see a problem.But you\'re the one who can\'t fully switch off, because somewhere in the back of your mind, you know the whole thing is held together by you being in it.When businesses grow around a founder that\'s just what those stages look (and feel) like.I\'ve spent 20 years inside businesses like yours - running agency operations, building performance systems, finding where time and money (and quality) were disappearing to.Most people try to fix the cost side. I start with what the business is actually for - what it\'s worth to your clients, and what it should be worth to you - and build the system around that. Your team are brilliant at the thing clients pay for. They\'re not going to become diligent spreadsheet fillers just because you need the data, and you shouldn\'t want them to. The system has to get what it needs without asking them to be someone they\'re not, data captured as a byproduct of the work rather than a separate job on top of it. And nearly working isn\'t working.Most of the founders I work with have tried to fix this before. New tools, new processes, sometimes a hire. It didn\'t stick because the fix was built on top of the problem instead of underneath it.I work with founder-led agencies and consultancies doing bespoke, project-based work, £200k–£1M, 2–15 people, where every project is different and standardisation has always felt impossible. I build around how you actually deliver, no ripping up what you\'ve got.That\'s my world. It\'s all I do.ON HEREI write about project visibility, nearly working operations, and building systems for specialist businesses where no two projects are the same.WANT TO TALK?Book a 15-min fit call in the featured section. You tell me what\'s going on, I\'ll tell you straight whether I can help. If there\'s a fit, I offer a free 90-min session where I dig into how your business actually runs and show you what\'s underneath. Business books on audio Making things Mum of two spectacular and energetic little boys
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