Rebecca Lin
UX Researcher | MHCID @ UCI | Associate Banker | Accessibility Advocate
- Role
- Associate Banker at JPMorganChase
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Rebecca Lin
Hello! I am a UX researcher based in California.I recently graduated from my Master\'s program at UCI in Human-Computer Interaction and Design and I am currently working as an Associate Banker at Chase.My experiences and education have attuned me to become more aware of the need for accessibility. My goal as a UX researcher is to understand the user experience and design it to be as accessible as possible by designing for the edges and not the average. I have strong skills in clear communication, managing organizations, and building relationships. I work well with others and strive to create an open environment where everyone can feel welcome. I am detail-oriented and a fast learner. I look forward to connecting with you!Tools:Microsoft Office | Google Analytics | UserTesting.com | Optimal Workshop | Figma | Adobe XD | Balsamiq | Miro | Asana | Trello | Zoom | Vevox | Adobe Premiere Pro | Canva | SlackTechnical Skills:Agile/Scrum | Competitive Analysis | Heuristic Analysis | Cognitive Walkthrough | Survey Creation | User Interviews | Card Sorts | Field Research | Affinity Mapping | Usability Testing | Sketching | Wireframing | Personas | User Flows | Journey Mapping | Prototyping | Web AccessibilitySoft Skills:Communication | Teamwork | Leadership | Empathy | Problem-solving
Experience
Associate Banker
Oct 2023 — Present · Santa Clara, CA, US
Discover client needs by asking meaningful questions, listening with empathy to understand unspoken needs, and providing guidance. Facilitate and direct customer flow, streamlining wait times by asking follow-up questions, and optimizing the time customers can spend with bankers for their financial needs by strategically making impromptu decisions-Focus on increasing mobile and online usage by offering digital solutions. Engage customers to utilize app functions to create a positive digital customer experience-Contribute to increasing branch performance by six spots within seven months based on sales and customer satisfaction. Closely collaborate and communicate with managers, supervisors, and all coworkers to deliver and drive daily productivity. Personal customer satisfaction score is 96.42% based on customers completing post-visit surveys.
Education
University of California, Davis
Bachelor of Science, Clinical Nutrition
2017
General Assembly
UX Design Immersive
UC Irvine Donald Bren School of Information and Computer Sciences
Master's degree, Human Computer Interaction
Out in Tech
Mentorship
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