Rebecca Glentworth
Salesforce Analyst @Tātaki Auckland Unlimited
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WORK HISTORY
Salesforce Analyst @Tātaki Auckland Unlimited
Working within the CRM project team, designing solutions and Salesforce architecture across 3 Salesforce environments, Data Cloud and Marketing Cloud. Involved in all areas, including requirements analysis, solution design, architecture design, configuration, demos to business, acceptance testing, user training and deployments- Full implementation of Data Cloud, including data mapping, segmentation, connection with 3 CRM instances, Marketing Cloud, and ingestion of data from AWS S3- Full implementation of Marketing Cloud, across 4 business units, including multiple journeys, eDMs, cloud landing pages, custom preference centre and Marketing Cloud Connectors to CRM and Data Cloud- Full implementation of new Salesforce CRM Sales Cloud environment, with multiple apps to facilitate different business rōpū- Continuous improvements and project enhancements of 2 further Salesforce CRM environments - Sales Cloud and Non-Profit Success Pack- Ticketure integration with Sales Cloud and Non-Profit Success Pack - Ongoing training for end business users & internal operations team- Mentoring internal Salesforce operations team.
EDUCATION
Trailhead by Salesforce
All Star Ranger
University of Canterbury
Bachelor of Arts - BA, English
University of Canterbury
Graduate Diploma, Secondary Education and Teaching
ABOUT REBECCA GLENTWORTH
Salesforce Implementation Consultant | Senior Salesforce Functional Consultant | Digital Business Analyst I am an independent 8x certified Salesforce Consultant with over 5 years\' experience on the platform, in various roles. I have experience as a Senior Functional Consultant, Digital Business Analyst, Platform Owner and Project Lead. I have experience and certifications in Service Cloud, Sales Cloud, Experience Cloud, Field Service Lightning, Marketing Cloud, Data Cloud and Financial Services Cloud. I have experience in implementations of new Salesforce instances, from the discovery and design phase through to delivery and completion. I also have experience working with existing Salesforce orgs, including completing Org Health Checks, Continuous Improvement and project delivery. I have a passion for helping customers become more efficient and finding solutions that work for their business. I enjoy collaborative problem solving, working with clients to develop their Salesforce environments alongside best practice, to innovate and get the most out of their system. I have a lot of experience and enthusiasm for building and implementing flows to make Salesforce instances more efficient, improve usability and increase automation. With a teaching background, I am driven by learning new skills and passing this on through training and development. I have strong skills in documentation and user training - having experience in both Train-the-Trainer style and End User training. I am passionate about developing ways to engage users and increase user adoption through effective change management. I enjoy working with clients across a variety of industries and really getting to know their business inside and out. 8 x Certified: Marketing Cloud Email Specialist, User Experience Designer, Sales Cloud Consultant, Field Service Consultant, Service Cloud Consultant, Experience Cloud Consultant, Platform App Builder, Salesforce Administrator. Financial Services Cloud Accredited. https://trailblazer.me/id/rdarcy All Star Ranger. 28 x Superbadges.
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