Rebecca Domanico
Dynamic Executive | Driving Growth, Retention, and Innovation in Marketing Technology
- Role
- Vice President, Client Success at Shift Paradigm
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Rebecca Domanico
Accomplished client success and account leadership executive with over 20 years of…
Experience
Vice President, Client Success
Jan 2022 — Present · Seminole, FL, US
Led and mentored a global high-performing client-centric team of customer success professionals. • Directed hiring, training, and development to align team capabilities with organizational goals. • Designed and implemented strategies to enhance customer retention, satisfaction, and growth, overseeing the customer lifecycle to ensure value delivery through onboarding, engagement, and support.• Built and maintained strategic relationships with key clients, managing top-tier accounts, leading contract renewals, conducting quarterly business reviews, and identifying upsell and cross-sell opportunities.• Defined and tracked KPIs to measure team success and client satisfaction, providing actionable insights to leadership and optimizing processes for consistent delivery. • Partnered with sales, product, marketing, and technical teams to align on client needs, contributing to regional growth strategies and client account expansion.• Serve as a key member of the Senior Leadership Team, communicating departmental priorities and achievements, driving cross-functional alignment with organizational strategy
Education
St. Petersburg College
Business, Management, Marketing, and Related Support Services
Skills
- Operations Management
- Outsourcing
- Digital Marketing
- Direct Marketing
- Mobile Applications
- Mobile Advertising
- Mobile Internet
- Web Project Management
- Agile Project Management
- Agile Methodologies
- Product Management
- Strategic Planning
- Leadership Development
- Digital Media
- Lead Generation
- Advertising
- Email Marketing
- Mobile Devices
- Online Marketing
- Marketing
- Leadership
- Direct Mail
- Strategy
- Project Management
- Mobile Marketing
- Online Advertising
- Analytics
- Business Process
- Advertising Sales
- Program Management
- SEO
- Management
- Search Engine Optimization (SEO)
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