Rebecca Cortez Martinez

About Rebecca Cortez Martinez

Passionate about driving growth and efficiency, I bring a unique blend of expertise in Business Operations and Customer Success to create impactful, customer-centric strategies. With a background in optimizing processes and managing customer relationships, I thrive at the intersection of strategy, execution, and relationship-building.My journey started in business operations, where I honed my skills in streamlining workflows, improving cross-departmental collaboration, and delivering measurable results. Transitioning into customer success, I discovered my passion for partnering with clients to achieve their goals while fostering long-term loyalty.Today, I leverage my operational mindset to empower teams, implement scalable solutions, and ensure customers not only succeed but thrive. Whether it’s analyzing data to uncover opportunities, mentoring teams to exceed expectations, or building trust with clients, I’m dedicated to delivering value at every level.Above all, I believe in the power of collaboration, continuous improvement, and a customer-first approach to drive meaningful results for businesses and their customers.

Experience

1. Manager, Customer Success, Enterprise and Strategic

   SentinelOne

   Dec 2025 — Present · CA, US

   Lead a team of 20 Customer Success professionals, including 14 reports managed through two team leads, supporting Enterprise and Strategic accounts across the AMER region. Drive adoption, retention, and growth by guiding the team in executive engagement, value-based conversations, success planning, and customer programs. Partner with internal stakeholders and customers to deliver measurable value, optimize processes, and ensure an outstanding end-to-end experience. Build and scale a high-performance team culture, coach leaders, manage performance, and advocate for customer needs to influence product, engineering, and operational improvements.

Education

• San José State University

  BS, Business Management

  2009 — 2012