Rebecca Roberts

WORK HISTORY

EDUCATION

ABOUT REBECCA ROBERTS

2x Certified Salesforce Advanced Admin with 9 years of experience designing infrastructures for start-up and established organizations. What sets me apart as a Salesforce Administrator is my deep knowledge and understanding of business processes and ability to transform those into workflows. My excellent communication skills enable me to maximize efficiency during stakeholder meetings and requirements gatherings. I am then able to showcase my technical abilities upon execution of configuration. • Proficient in process automation utilizing tools such as Flow Builder, Process Builder, and Zapier. Leverages Flows to build cross-object record creation, record updates, custom notifications, outbound messages, and screen flows.• Experience planning, designing, and executing database migrations after company acquisitions, as well as configuring new platforms out-of-the-box. • Experience working in a hybrid role as an Architect and Business Analyst- translating complex business processes into Salesforce configuration. • Designs and implements entire business processes for multiple departments, such as Sales, Marketing, Client Success and Delivery, Implementation, and Revenue Operations. • Has acted as own Project Manager at start-up organizations involving: attending stakeholder meetings, gathering business requirements, creating JIRA stories, Asana tasks, Salesforce cases, planning upcoming sprints, and prioritizing backlogs. • Promoted to Salesforce Team Lead at last company, Inside Real Estate. Responsibilities included: acting as the point of contact between the organization and Salesforce team, monitoring and assigning out Salesforce cases from the Information Systems queue, leading bi-weekly team prioritization calls, and meeting weekly with each Salesforce admin to review their assigned cases and address any questions or concerns.