Rebecca Riley

Housing Support Officer Tenancy & Rent Management Safeguarding Casework & Administration @Bassetlaw District Council

Provide advice and support to tenants on housing issues, tenancy sustainment, and rent management. Work closely with vulnerable individuals and families to assess needs and signpost to relevant services. Maintain accurate records, case notes, and financial information in line with council procedures. Liaise with internal departments, landlords, and external agencies to resolve housing queries and prevent homelessness. Contributed to improving efficiency by streamlining digital case management and reporting processes.