Rebecca Rhoads

About Rebecca Rhoads

I bring joy and dedication to the places I work. I am a Certified Tableau Desktop Specialist and I love a challenge. When there is an issue, whether it\'s creating a data visualization from imperfect data, or finding the root cause of an LMS issue, I use my skills as an innovative problem solver. Collaborating with colleagues lights me up. I desire to work with a passionate team leveraging my skills in a business/data analytics and visualization. My Top 5 Gallup Character Strengths are: 1. Achiever 2. Winning Others Over 3. Communication 4. Learner 5. Positivity What are yours?

Experience

1. Operations Analyst Business Support Manager

   Citizens

   Oct 2020 — Present · US

   Internal Job Title: Business Support Manager II. Remote Colleague since July 2021. • Collaborate with multiple business lines to accurately assign employees to their federally required compliance trainings (Anti-Money Laundering, Cybersecurity, etc.)• Lead a 6-month internal review to mitigate risk for the enterprise-wide Compliance Training Program• Negotiate significant cost savings (70%) for Risk/Compliance Professional Development• Analyze year over year budget data to empower data driven decision making for stakeholders• Serve as a Software Administrator/Super-user for internal Learning Management System• Prioritize and resolve user issues reported to the Compliance inbox employees) through data collection and research enabling course completion and compliance Operations Analyst 3: Contractor for Citizens Bank via Bridge Technical Talent• Delivered superior performance while working remotely. Originally hired for a short 2-month project. Contract was renewed 3 times due to high quality work and a growth mindset• Provided strategic, operational, project management and administrative support to the Compliance Training Director and team• Designed MVP database in MS Access in 18 days with custom query and visualization functions providing a new solution for project management tracking and prioritization

Education

• Florida State University

  Masters of Arts

  2006 — 2008

• Bryant University

  Professional Certificates

  2017 — 2018

• Florida State University

  Bachelor of Arts - BA

  2002 — 2006