Rebecca Rathore
Director of Strategy @Network Rail
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WORK HISTORY
Director of Strategy @Network Rail
North West, GB
EDUCATION
University of Liverpool
Bachelor of Laws - LLB, Law
ABOUT REBECCA RATHORE
Experienced and highly skilled in customer experience improvements, transport, operations management, people management, incident and event management, stakeholder engagement and relationship management. With twenty three years experience I have worked in the public and private sector as client, supplier and stakeholder. I have managed major stations and large teams, led on customer standards, developed franchise specification, compiled winning bids, evaluated four light rail bids and been the customer lead for business transformation.I have effectively managed and delivered within complex projects, including the £1.6bn Metrolink expansion. I lead, develop and facilitate people and high quality customer service improvements. I set and achieve strategic business decisions and customer standards while working well under pressure - meeting deadlines, targets, budget and contract. Highly effective at building strong relationships with partners, stakeholders, contractors and government departments. Specialities include:Customer Experience Customer SatisfactionPeople Management Relationship Management Stakeholder Engagement Partnership WorkingWorking with trade unions Multi-modal TransportFranchise Specification, Bidding and Evaluation Contract Management Commercialisation Patronage Growth and Cost ReductionEvent ManagementStation Management Business Change Business Recovery Disaster Recovery and Disruption Management
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